Seems CS not put resource to improve, and instead, the customer service team pre-set a “time” to close case and show this dead line to customer in email.Notice, I am not blaming Sofia, but doubt in CS Customer servicing department management, because their system designed and will send me below statement, and “request” me to follow:
“To facilitate resolution, we request your response to assess your situation. If we haven’t received any response after 24hours, we will proceed to close this ticket. “
Above tips shows carousel’s work flow have a big problem, even their logic totally opposite. they write to customer like write to their shop floor employees, but wait, why i shall be requested by you when i am customer, one of who pay your salary, what’s more, you wasted my time and money on your payment service?
Your team waste both of us 96hours by delaying delivery without any helping, and make me piss off on how to cancel (not able to cancel) ,and i had to spend extra time to explain and convince for Carousel(i am f*ck idiot to do this to seller) then arrange my owner delivery in working day or weekend. I knew the problem was from J&T, and you also know it well, i am unsatisfied because I am not get any alternative solution after CS knew this service defect (ask customer to call a sleep company’s hotline). Finally, you knew what i bought from carousel seller (easy from your data base), and who are the buyer and seller, but you still waiting for case close by out side from CS user(it looks like carousel not prepare any plan B if business pattern screwed up). I don’t think you are really want to improve now.
Customer fully payed you service fee for CS, delivery fee for J&T, money for seller, but when you failed, you ask for a receipt/evidence of alternative delivery of my solution (you should pay for all the working hours if fair to me, a carousell customer in Singapore afternoon spend 1 -2 hours travel to Bedok MRT) thank you carousel, i no need you to assist on MRT fee , i am correcting my own mistake on my own cost, stupid mistake to trust you and J&T can service well to me, after I paid too smooth with “wisdom”.
(Yes, I noticed J&T update assignment for delivery but actually never move, not your fault, my bad. Ok, let’s finish it. )
I was surprised that you Company still open API for J&T without any alert on poor customers. I am still receiving J&T delivery weakest assignment right now, i will pick up your lousy assignment on Saturday afternoon .
